AllStars Login and Sign Up

AllStars Login: Accessing Your Account

Logging into AllStars takes less than a minute once your account is set up. Follow the steps below on desktop or mobile, use the same credentials you registered with, and keep your details handy in case extra verification is requested.

1. Go to the AllStars Australia homepage and locate the login button in the top right corner of the screen.
2. Select "Login" to open the sign-in panel.
3. Enter the email address or username you used when you registered.
4. Enter your password in the field provided.
5. Select "Log In" to access your account dashboard.
6. If prompted, complete any additional security check, such as confirming a one-time code, before you land on your account page.
7. Once logged in, check your balance and account status before making a deposit or placing a wager on the pokies.

If your session times out after a period of inactivity, simply repeat the steps above. Your preferences and game history remain saved against your account.

Logging In From Different Devices

AllStars runs through your mobile or desktop browser rather than requiring a separate download, which means the login process is largely identical no matter what you're using. There are a few small differences worth knowing so you're not caught out switching between a laptop and a phone.

Desktop login

On a desktop or laptop, the login button sits in the top right corner of the homepage at all times, including while scrolling through the pokies lobby. Desktop sessions tend to stay active longer between page refreshes, which suits players running multiple browser tabs or checking promotions while playing.

Mobile browser login

On a phone or tablet, the site adjusts to a smaller layout and the login button usually moves into a collapsed menu, often represented by three lines or a profile icon. Tap this to reveal the same login panel used on desktop. Entering your password on a touchscreen is the most common place for typos to creep in, so double-check autocorrect hasn't altered your email address before submitting.

Switching between devices mid-session

You can log into the same AllStars account from a phone and a computer without one session cancelling the other, though for security reasons it's worth logging out of a device you're no longer using, particularly if it's shared with other people. Your balance, verification status and game history sync across devices automatically since they're tied to your account rather than the device itself.

Forgotten Password and Lost Access

Losing your password doesn't mean losing your account. AllStars uses a standard reset process so you can get back in quickly and securely.

Resetting your password

1. Select "Login", then click the "Forgot password?" link below the password field.
2. Enter the email address registered to your account.
3. Check your inbox for a password reset email from AllStars.
4. Open the link in the email and create a new password.
5. Use a new password that is different from previous ones and not used on other sites.
6. Return to the login page and sign in with your new credentials.

If you no longer have access to your registered email

Contact AllStars support through the official site and explain that you cannot access your registered email address. Support will ask you to confirm identity details against your account before helping you regain access, as a protective measure for your funds.

Avoid creating a second account instead of recovering your original one. Duplicate accounts can complicate verification and withdrawal of any balance held in your original account.

What to do if the reset email doesn't arrive

Check your spam or junk folder first, since automated account emails sometimes land there instead of your main inbox. If several minutes pass with nothing received, confirm you entered the correct registered email address, as a typo means the reset link is sent somewhere you can't access. Where none of this resolves it, reach out to AllStars support directly and they can resend the link or assist manually once your identity is confirmed.

Account Verification (KYC) and What It Unlocks

AllStars runs identity verification, known as KYC (Know Your Customer), in line with standard practice for online casinos operating under an international licence. Verification protects your account and confirms you meet the 18+ age requirement.

You're typically asked to verify your identity before your first withdrawal, or sooner if larger deposits or unusual account activity trigger a review. Have clear digital copies or photos of your documents ready to speed things up.

Once verification is complete, withdrawal requests are processed typically within 1 to 2 business days. Unverified accounts may have withdrawals held until the required documents are submitted and checked.

Why verification matters

• It confirms you are 18 or over, as required to hold an account.
• It protects your winnings from being claimed by anyone else.
• It satisfies the anti-money-laundering checks required of the payment methods you use.
• It avoids delays at the exact moment you want to withdraw.

Getting verification right the first time

Most delays in the KYC process come down to document quality rather than account issues. Photograph ID documents on a flat, well-lit surface with all four corners visible in the frame, rather than cropping or angling the shot. Make sure the name, date of birth and address on each document match what you entered at registration exactly, including middle names and any accented characters. If your proof of address is a digital statement rather than a printed bill, a clear screenshot showing your name and address alongside the issue date is normally sufficient. Submitting mismatched or blurry documents is the single biggest cause of a verification request being sent back for resubmission, so it pays to get it right the first time rather than rushing.

Registering a New AllStars Account

Signing up is straightforward and only takes a few minutes. Have an email address and a valid form of ID on hand, since you'll need both during your time as a player, even if not at the sign-up stage itself.

1. Select "Sign Up" or "Register" on the AllStars homepage.
2. Enter your email address and create a secure password.
3. Fill in your personal details, including full name, date of birth and residential address.
4. Confirm you are 18 years of age or older. This is a mandatory check and accounts cannot be opened by anyone under 18.
5. Choose your preferred currency, AU$, so your balance and transactions display in Australian dollars.
6. Agree to the terms and conditions and the privacy policy.
7. Submit the form to create your account.
8. Verify your email address by clicking the confirmation link sent to your inbox.
9. Log in with your new credentials and head to the cashier to make your first deposit.

Keep your registration details accurate and consistent with your ID documents. Mismatched names or addresses between your account and your verification documents can delay the KYC process later.

Setting account limits as you register

Once your account is open, it's worth visiting your account settings to set a deposit limit before you make your first transaction. Deposit limits cap how much you can add to your account over a daily, weekly or monthly period, giving you a practical way to stick to a budget from day one rather than reacting after the fact. These limits sit alongside self-exclusion and reality check tools, which you can find under your account's responsible gambling section at any time, not just at sign-up.

Common Login Problems and Fixes

Most login issues come down to a handful of common causes. Here's how to resolve them quickly.

Incorrect password

Double-check for typos, caps lock, or autofill errors. If the password still doesn't work, use the "Forgot password?" link to reset it rather than guessing repeatedly.

Account locked after multiple failed attempts

Repeated incorrect login attempts can temporarily lock your account as a security measure. Wait a short period and try again, or reset your password to regain access immediately.

Email not recognised

Confirm you're entering the exact email address used at registration. If you have multiple email addresses, check each one to find the correct account.

Browser or app issues

Clear your browser cache and cookies, or try a different browser. On mobile, ensure your browser is updated to the latest version for the smoothest experience.

Account under review

If your account is flagged for a verification check, login may be restricted until documents are submitted. Check your email for instructions from AllStars support and respond with the requested documents.

Session expired mid-play

Sessions can time out after periods of inactivity for security reasons. Simply log back in; your pokies history and balance remain intact.

Connection or loading errors at login

If the login panel fails to load or hangs after you submit your details, the cause is usually a local connection issue rather than your account. Try switching from Wi-Fi to mobile data or vice versa, and confirm the page has fully loaded before entering your details again. Repeated submission while a page is still processing can occasionally trigger a duplicate request, so give it a moment rather than clicking "Log In" multiple times in quick succession.

Keeping Your Account Secure

Your account holds your funds and your personal details, so a few habits go a long way toward keeping it safe.

• Use a strong, unique password that you don't reuse on other sites.
• Never share your login details with anyone, including people claiming to be support staff.
• Log out of your account when using a shared or public device.
• Keep the email address linked to your account secure, since it's the key to password resets.
• Update your password periodically, particularly if you suspect any unusual activity.
• Check your account activity and balance regularly so you notice anything unexpected straight away.
• Only ever log in through the official AllStars site rather than links sent via unsolicited messages.

AllStars accounts are for players aged 18 and over. If gambling is affecting you or someone close to you, support is available through Gambling Help Online on 1800 858 858 or at gamblinghelponline.org.au, free and confidential, 24/7.

Frequently Asked Questions

Why is my AllStars login not working even with the correct password?

This usually happens due to a temporary lock after failed attempts, an expired session, or a browser issue. Clear your cache, confirm caps lock is off, and try resetting your password if the problem continues.

How long does AllStars account verification take?

Verification speed depends on how quickly you submit clear, valid documents. Once submitted, checks are generally completed promptly, after which withdrawals are processed typically within 1 to 2 business days.

Can I register more than one AllStars account?

No, each player is permitted one account. Operating multiple accounts can complicate verification and may affect your ability to withdraw funds, so always recover your original account instead of creating a new one.

What documents do I need to verify my AllStars account?

You'll typically need government-issued photo ID, proof of address such as a utility bill, and proof of ownership for your payment method. A selfie holding your ID may also be requested in some cases.

What happens if I forget the email linked to my AllStars account?

Contact AllStars support directly and provide identifying details so they can locate your account. Avoid registering a new account, since this can delay access to your existing balance and verification status.

Is there an age requirement to register with AllStars?

Yes, you must be 18 years or older to register and hold an account. This is confirmed during sign-up and may be checked again during the verification process.

Can I change the email address linked to my AllStars account?

Contact support with your request, since changes to core account details are generally handled manually to protect your funds from unauthorised access. Have your current verification documents on hand, as you may be asked to reconfirm your identity before the change is applied.

Do I need to log in again after updating my password?

Yes, once you've set a new password through the reset link, return to the standard login page and sign in using your updated credentials. Any other devices where you were previously logged in may require you to re-enter the new password as well.