Responsible Gambling at AllStars

Safer gambling tools and what they are for

Pokies and casino games are meant to be entertainment, not a way to make money or escape stress. AllStars provides a set of safer gambling tools so you can play within limits that suit your life, your budget and your time.

These tools exist because gambling can affect anyone differently, regardless of experience or how much you deposit. Setting boundaries before you play gives you control over the session rather than leaving it to chance.

This page explains each tool in plain terms, how to switch it on, how self-exclusion works, the signs worth recognising in yourself or someone close to you, and where to find real support in Australia. Everything here is for players 18 and over only.

Self-exclusion and how it works

Self-exclusion lets you close off access to your account for a period you choose, so you cannot deposit or play while it is active. It is designed for times when you need a complete break rather than a reduced limit.

How to activate self-exclusion

You can request self-exclusion through your account settings or by contacting support directly. Once confirmed, the exclusion applies immediately and cannot be reversed early by changing your mind on the same day.

What happens during exclusion

• Your account is blocked from logging in for the period selected.
• Deposits are declined for the duration of the exclusion.
• Marketing emails and promotional contact stop once exclusion is active.
• Any funds already in your account remain available to withdraw under normal verification steps.

Self-exclusion offered directly through AllStars is separate from any national self-exclusion register for Australian-licensed wagering operators. If you want a broader break across other operators, Gambling Help Online can point you to additional support services.

Setting a limit on your account

Limits are the simplest way to stay in control before a session starts, rather than trying to make decisions mid-play. You can set a deposit limit, a loss limit, a time limit or turn on reality checks.

1. Log in to your AllStars account and go to your account settings or responsible gambling section.
2. Choose the type of limit you want to set: deposit, loss, wagering or session time.
3. Select the period for the limit: daily, weekly or monthly.
4. Enter the amount or time you want applied and confirm the change.
5. Lower limits take effect immediately. Requests to increase a limit go through a cooling-off period before they apply.
6. Review your limits regularly and adjust them as your circumstances change.

Reality checks can be set alongside limits to remind you how long you have been playing during a session, so you can decide whether to keep going or stop.

Safer gambling tools at a glance

Recognising the warning signs

Problem gambling can develop gradually, and it is not always obvious from the outside. Being honest with yourself about your own patterns is the first step toward staying in control.

Signs in your own play

• Spending more time or money on pokies than you planned to.
• Chasing losses by depositing again to try to win back what you lost.
• Borrowing money or using funds set aside for bills to keep playing.
• Hiding how much you play or lose from family or friends.
• Feeling restless, irritable or anxious when you try to cut down.
• Playing to escape stress, boredom or low mood rather than for enjoyment.

Signs in someone close to you

• Sudden changes in mood tied to wins or losses.
• Secrecy around phone or computer use, especially late at night.
• Unexplained borrowing or missing money.
• Withdrawing from usual activities, work or relationships.

Noticing one or two of these does not automatically mean there is a serious problem, but a pattern worth taking seriously is reason enough to use the tools on this page or reach out for support.

Where to get help locally

Free, confidential support is available in Australia regardless of where you play. These services are independent of AllStars and staffed by people trained in gambling-related support.

• Gambling Help Online: 1800 858 858, available 24/7, gamblinghelponline.org.au
• Lifeline: 13 11 14, for crisis support and emotional distress

You can also talk to your GP, a financial counsellor, or a trusted family member or friend. Reaching out early tends to make it easier to regain control, and these services are built to listen without judgement.

AllStars is for players aged 18 and over. If gambling stops being fun, or starts affecting your finances, relationships or wellbeing, use the tools on this page or contact Gambling Help Online on 1800 858 858.

FAQ

How long does self-exclusion last once I activate it on AllStars?

The length depends on the period you select when you request it, and it cannot be reversed early once confirmed. Contact support to confirm the exact durations available and what happens to your account when the period ends.

Can I lower my deposit limit immediately if I feel I am spending too much?

Yes, decreasing a deposit, loss or time limit takes effect immediately once you confirm the change in your account settings. Increasing a limit later requires a cooling-off period before it applies, which gives you time to reconsider.

What happens to my account balance if I self-exclude?

Any funds already in your account remain yours and can still be withdrawn following standard verification steps. Self-exclusion blocks further deposits and logins, but it does not remove access to money already in your account.

Is Gambling Help Online free and confidential for AllStars players?

Yes, Gambling Help Online on 1800 858 858 is a free, confidential, 24/7 service for anyone in Australia affected by gambling. It is independent of AllStars and can support you whether you play here or elsewhere.

What are the early warning signs that my pokies play might be becoming a problem?

Early signs include chasing losses, spending more than planned, hiding your play from others, or feeling anxious when trying to cut down. Noticing these patterns early makes it easier to set limits or self-exclude before things escalate.

Do reality checks stop my session automatically?

No, a reality check alerts you after a set amount of time has passed so you can decide whether to continue. It does not end your session for you; pairing it with a time or loss limit gives you firmer control.