AllStars Deposits and Withdrawals

How the Cashier Works

Your AllStars cashier is the hub for every deposit and withdrawal on your account. You'll find it in your account menu once you're logged in, split into two tabs: Deposit and Withdraw.

Each payment method listed in the cashier shows its own minimum amount, so you can see straight away what you need to get started. Pick a method, enter the amount in AU$, and confirm. Deposits generally reflect in your balance within moments, ready for you to head to the pokies lobby and play.

Withdrawals work a little differently. Before your first payout request, you'll need to have your identity verified (see the KYC section below), and your account should be free of incomplete wagering requirements tied to any active bonus. Once that's sorted, withdrawal requests are processed through the same cashier screen.

PayID and POLi are built for Australian banking and are the quickest way to move money in both directions. Credit cards are not available for online wagering deposits in Australia, so the cashier is built around bank transfer options, e-wallets, vouchers and crypto instead.

Why the Cashier Is Set Up This Way

The structure of the AllStars cashier reflects how Australians actually bank day to day. Most players already use PayID for everyday transfers between friends, family and small businesses, so bringing that same method into the casino cashier means there's no new account setup or card details to type in. POLi plugs into your existing online banking login, which keeps the deposit flow familiar rather than asking you to learn a new payment system from scratch.

Separating the Deposit and Withdraw tabs also keeps the two processes distinct, since they carry different conditions. A deposit has no verification requirement attached to it and lands in your balance fast. A withdrawal is where identity checks and bonus wagering come into play, because that's the point at which real money is leaving the platform in your name. Understanding this split from the outset means you won't be caught out expecting an instant withdrawal in the way deposits are instant.

Withdrawal Methods

The table below sets out every withdrawal method available, along with the minimum you can cash out, how long processing takes on our end, and any fee that applies.

Processing time is the window our team takes to review and release the payout once your identity documents are confirmed. Your bank or wallet provider may add its own clearing time on top, which is outside our control.

Choosing the right withdrawal method

If getting your winnings out quickly matters most, PayID and crypto sit at the lowest minimum of AU$20 and avoid any card network delays. Bank transfer carries a higher minimum of AU$50, which suits players cashing out a larger balance in one go rather than smaller, more frequent withdrawals. Since Neosurf vouchers only move money one way, into your account, plan ahead and nominate PayID, POLi, bank transfer or crypto as your payout method from the start so you're not scrambling to set one up when you want to withdraw.

Withdrawing: Step by Step

1. Log into your AllStars account and open the cashier.
2. Select the Withdraw tab and choose your preferred method.
3. Enter the amount in AU$, keeping it at or above the method's minimum.
4. Confirm the destination details (PayID, bank account, wallet address or e-wallet ID).
5. Submit the request and complete identity verification if you haven't already.
6. Wait for processing: typically within 1 to 2 business days after verification is complete.
7. Check your nominated account or wallet once you receive confirmation the payout has been sent.

Depositing: Step by Step

1. Log into your AllStars account and open the cashier.
2. Select the Deposit tab and choose a payment method.
3. Enter the amount in AU$, respecting the method's minimum deposit.
4. Follow the on-screen prompts for that method, such as logging into your bank app for PayID or POLi, or scanning a crypto wallet address.
5. Confirm the transaction from your bank, wallet or voucher provider.
6. Return to AllStars and check your balance has updated before heading to the games lobby.

Deposit Methods

Here's every deposit option in the cashier, with minimums, how fast funds land, and any fee charged.

PayID

PayID links your deposit to a phone number or email rather than a BSB and account number. Select PayID in the cashier, confirm the match in your banking app, and the funds move straight through.

POLi

POLi pulls funds directly from your online banking in real time. You log into your bank through the secure POLi prompt, authorise the payment, and it's done without needing a card.

Neosurf

Neosurf is a prepaid voucher you buy from a participating retailer with cash. Enter the unique voucher code in the cashier at deposit time to top up your balance instantly.

Crypto deposits

If you hold Bitcoin, Ethereum or USDT, the cashier generates a wallet address for you to send funds to. Your balance updates once the transaction gets enough network confirmations.

Bank transfer

Bank transfer moves funds directly from your account using standard BSB and account number details. It's instant to same-day depending on when you submit the transfer and which bank you're with, making it a reliable option if PayID or POLi aren't set up on your account yet.

Picking a Deposit Method That Suits You

There's no single best deposit method for every player, since it comes down to what you've already got set up and how you like to manage your spending. If you want a hard spending cap with no link back to your main bank account, Neosurf vouchers bought with cash at a retailer keep your deposit completely separate from your everyday banking. If convenience matters more and you're comfortable with your bank seeing the transaction description, PayID or POLi get funds in instantly with just a few taps in your existing banking app.

Crypto suits players who already hold Bitcoin, Ethereum or USDT and want to move funds without going through a bank at all. Keep in mind that once you send a crypto deposit, it needs network confirmations before it lands in your balance, so leave a few minutes rather than expecting it instantly in busy network conditions.

KYC Verification

Know Your Customer checks confirm you're who you say you are and that you're old enough to play. Verification is required before your first withdrawal clears, so it pays to sort it early rather than waiting until you want to cash out.

Documents to prepare

How to submit documents so they pass first time

1. Use a well-lit, colour photo or scan, not a black-and-white copy.
2. Make sure all four corners of the document are visible in the frame.
3. Check that your name, date of birth and address are clearly legible and match your account details exactly.
4. Upload current documents only: expired ID or a utility bill older than a few months will be rejected.
5. Submit files through the verification section of your account rather than by email, so they're attached to the right request.

Submitting clear, current, matching documents in one go is the single biggest factor in a fast first payout. Mismatched names or blurry photos are the most common reason verification gets sent back for resubmission.

Why verification only happens once

KYC is a one-time process tied to your account rather than something repeated on every withdrawal. Once your documents are checked and approved, future withdrawals move straight through the standard processing window without needing fresh uploads, unless your details change, such as a new address or a new payment method you haven't used with us before. Getting it done early, ideally right after your first deposit rather than waiting until you've built up a balance, means there's no delay sitting between you and your first payout.

Limits, Fees and Currency Conversion

All transactions on AllStars are processed in Australian dollars, so what you deposit and withdraw is shown in AU$ with no need to think in a foreign currency.

If you're depositing crypto, keep in mind that network confirmation times and blockchain fees are set by the network itself, not by AllStars, and can vary depending on traffic.

Keeping Your Cashier Activity in Check

The cashier also gives you a running record of every deposit and withdrawal on your account, which is worth checking in on regularly rather than only when something feels off. Reviewing your transaction history helps you keep track of how much you've deposited over a week or a month, which is a simple habit that supports staying within a budget you've set for yourself. If you ever want to set deposit limits, take a short break or self-exclude from play, look for these account controls alongside the cashier and apply them before you feel you need to rather than after.

Frequently Asked Questions

What is the minimum deposit at AllStars?

The minimum deposit starts from AU$10 for PayID, POLi, Neosurf and crypto, and AU$20 for bank transfer. Check the cashier for the exact minimum against your chosen method before confirming the transaction.

How long do withdrawals take to process?

Withdrawals are typically processed within 1 to 2 business days after your identity verification is complete. Your bank or wallet provider may add further clearing time once the payout leaves AllStars.

Why do I need to verify my identity before withdrawing?

KYC verification confirms your identity, age and payment details before any payout is released. It's a standard condition on your first withdrawal and protects your account from unauthorised access.

Can I withdraw using the same method I deposited with?

In most cases yes, PayID, POLi and crypto work for both deposits and withdrawals. Neosurf is deposit-only, so you'll need to choose an alternative method such as PayID or bank transfer to cash out.

Are there any fees on deposits or withdrawals?

AllStars does not charge fees on deposits or withdrawals for any listed method. Your bank, card provider or crypto network may still apply its own standard transaction charges on their end.

What happens if my documents are rejected during verification?

You'll be asked to resubmit clearer or more current documents through your account's verification section. Using a well-lit colour photo with all details legible and matching your account avoids this on the first attempt.

Can I change my withdrawal method after I've deposited with Neosurf?

Yes. Since Neosurf only works for deposits, simply select a different method such as PayID, POLi, bank transfer or crypto when you're ready to withdraw, and complete verification against that method's requirements.

Does AllStars convert my balance into another currency?

No. Your account, deposits and withdrawals all stay in Australian dollars throughout, so there's no conversion step or foreign exchange rate to account for when you check your balance.

18+ only. Gambling can be addictive, so play responsibly and within your means. For free, confidential support, contact Gambling Help Online on 1800 858 858 or visit gamblinghelponline.org.au, available 24/7.